Refund & Returns Policy

At GameStore, customer satisfaction is our priority. Please read our Refund & Returns Policy before placing an order.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged during delivery.
• You received the wrong item.
• The product has a manufacturing defect.

The item must be unused, in its original packaging, and include all accessories.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Products damaged due to misuse or accidental damage.
• Items with missing accessories or original packaging.
• Products returned after the return period.
• Digital products, gift cards, or activation codes once delivered.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed through the original payment method or bank transfer within 5–10 business days.

4. Exchange Policy

If you receive a defective or incorrect product, we will replace it with the same item (subject to stock availability). If the product is unavailable, we may offer an alternative product or a refund.

5. Shipping Costs

If the return is due to our mistake (wrong or defective product), GameStore will cover the return shipping cost.

For returns requested for any other reason, the customer is responsible for the shipping charges.

6. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.

7. Contact Us

For any return, refund, or exchange request, please contact us before sending the product.

GameStore
📍 Shop #3, First Floor, Palace Arcade, Sunfort Hotel, Liberty Market, Lahore
📞 +92 322 4598779
✉️ gamestorelhr@gmail.com